Consumer Service Representative – Kenny’s Candy & Confections Hours: 20 hours per week – Schedule: Monday to Friday, 4-hour workdays (with flexibility) – Compensation: $21.19/hr Our Coolest Benefit – Profit Sharing! In our most recent fiscal year, KLN Family Brands paid out over $7.7 million in our profit-sharing pool!!! Our Story KLN Family Brands is a 3rd generation family-owned business that started in 1964 with its corporate headquarters located in Perham, MN, in the heart of MN lakes country. Together, our companies manufacture a diverse and expanding range of high-quality human and pet food products. At KLN Family Brands, our vision is that “We are a proud people-first company. We are successful because of trust-based relationships and first-rate products for our families and friends. We better the world by caring for others. We challenge. We grow. We inspire.” Some companies have to “fudge the story” a little. Some need the extra “spin” to shine a positive light on themselves. That’s not who we are at KLN Family Brands, and that’s not what we do. We tell the story of our brand – our people, the quality of our products, our spirit & moxie, our tradition, and the way we treat our community & beyond. We do it in a genuine way because we genuinely believe we’re a pretty amazing company. What We Are Looking For We’re now hiring a Consumer Service Representative , where you’ll have the unique opportunity to be the face of our company. In this role, you won’t just be answering questions; you’ll be creating “wow” moments and turning every interaction into an amazing, personalized experience for our consumers. Essential Responsibilities: Answer questions about products, services, pricing, and account details via phone, email, social media, or other methods. Explain features, benefits, and specifications regarding products. Troubleshooting consumer problems, addressing complaints and finding appropriate solutions to satisfy consumers. Assist with consumer questions related to the online store. File consumer and customer complaints into IFS. File consumer and customer compliments into IFS. Create accurate reports to share with the Month Management meeting and other departments as needed. Back-up to the receptionist as needed. Assist in Company Store as needed. Assist in Samples/UPS as needed. Other duties and responsibilities as assigned. Job Qualifications Strong computer skills or ability to learn necessary skills – specifically Microsoft Office Suites Knowledge of basic office equipment Accurate data entry abilities Excellent oral & good written communication skills Previous work experience demonstrating dependability Self-motivated, independent worker with attention to detail Ability to work in a team environment Good decision and problem-solving skills Good organization and planning skills *All hires are contingent on a clean background check and a successful drug test (UA), this means that a job offer is not final until both the background check and drug test results are satisfactory to the employer*